Safe Shopping

Explore Turkey uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using SSL encryption (the Internet standard for secure transactions) or you can telephone, fax or email your card information to us.

As reported in a recent Knight-Ridder News Service article (which appeared in the Philadelphia Inquirer), "In 1997, there were no reports of credit-card information stolen on the World Wide Web during a transfer of information over a Secure Socket Layer (SSL) line, the kind of line used by Netscape Navigator and Microsoft Explorer. There were no slip-ups. None."

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. Please read our privacy statement for details of our privacy policy.

We guarantee your satisfaction with all Explore Turkey/bookstore items. You may return any item within 30 days of delivery for a full refund of the purchase price (minus shipping and handling).

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

Send an e-mail to eturkey@exploreturkey.com , indicating the items that you wish to cancel.

As soon as we are able to confirm that your order has not been shipped, you will receive our cancellation notification via e-mail.

Once an order has been shipped to your address, it is not possible to cancel it. If your cancellation is unsuccessful, we will notify you by email.

Send an e-mail to eturkey@exploreturkey.com, indicating the items that you wish to return.

You will receive our confirmation for return via email, you will also receive our return address

Be sure to send your return via an insured carrier. Explore Turkey is not responsible for lost returns.

Send returns to the address which will be provided to you when we receive your request for a return.

If you receive a damaged or defective item, please Send an e-mail to eturkey@exploreturkey.com , indicating the items that are damaged or defective. In your message, be sure to include:

Also, please specify whether you prefer a replacement or a refund. We will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.

You will not be charged any additional shipping or handling fees for replacement shipments

If you do not receive credit for your return within the this time frame, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that Explore Turkey has received the package, please notify us emailing to eturkey@exploreturkey.com . Be sure to include your order date in your message.