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General Information  :: Safe Shopping 

Credit card safety

Explore Turkey uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using SSL encryption (the Internet standard for secure transactions) or you can telephone, fax or email your card information to us.

Your Privacy

We will not rent or sell your name, address, email address, credit card information or personal information to any third party without your permission. Please read our privacy statement for details of our privacy policy.

Returns - 30 day money-back guarantee

We guarantee your satisfaction with all Explore Turkey/bookstore items. You may return any item within 30 days of delivery for a full refund of the purchase price (minus shipping and handling)

Damaged or defective items

If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.

How do I cancel all or part of an order?

  • Send an e-mail to istnet@exploreturkey.com, indicating the items that you wish to cancel.
  • As soon as we are able to confirm that your order has not been shipped, you will receive our cancellation notification via e-mail.
  • Once an order has been shipped to your address, it is not possible to cancel it. If your cancellation is unsuccessful, we will notify you by email.

How do I return an item?

We guarantee your satisfaction with all Explore Turkey/bookstore items. You may return any item within 30 days of delivery for a full refund of the purchase price (minus shipping and handling charges).

  • Send an e-mail to istnet@exploreturkey.com, indicating the items that you wish to return.
  • In your message, be sure to include:
  1. Your order date
  2. The title(s) you wish to return
  3. The reason for the return
  • You will receive our confirmation for return via email, you will also receive our return address
  • When we receive the items we will ptomptly issue a full refund of purchase price.

Please Note:

  • Be sure to send your return via an insured carrier. Explore Turkey is not responsible for lost returns.
  •  Send returns to the address which will be provided to you when we receive your request for a return.

Damaged or defective items

If you receive a damaged or defective item, please Send an e-mail to istnet@exploreturkey.com, indicating the items that are damaged or defective. In your message, be sure to include:

  1. Your order date
  2. The title(s) you wish to return
  3. The reason for the return

Also, please specify whether you prefer a replacement or a refund. We will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product.

You will not be charged any additional shipping or handling fees for replacement shipments

I returned an item. When will I receive my credit?

Please allow 4 weeks for U.S. returns to be processed.

If you do not receive credit for your return within the this time frame, please trace your return shipment using the tracking number provided to you by the shipper when you shipped the package. If the tracking information indicates that Explore Turkey has received the package, please notify us emailing to istnet@exploreturkey.com . Be sure to include your order date in your message.

Explore Turkey is not responsible for lost returns.

Bookstore

Explore Turkey Bookstore

Accommodation / Hotels / Rooms


Package / City Tours

Explore Turkey Package / City Tours



Explore Turkey is an IstanbulNet project.
You can search & reserve hotel rooms, city tours, blue voyages, private yachts and cabin charters at Explore Turkey.
This site is about Turkey, hotel, hotels, hotels in Istanbul, travel to Turkey, accommodation, blue, voyage, hotels istanbul, istanbul hotels.
You can contact us @ istnet@exploreturkey.com.
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